Our home maintenance appointment was honored on time and at cost by Mr. Brian Downs, the quality control manager for Comfort Solutions. His evaluation of our roughly 9 year old Carrier system showed no serious issues, and he pointed this out, adding that the system was even a bit too large for our house. Before leaving he installed some foam insulating tubing on our outdoor lines free of charge since we were having freezing issues, and the system has worked great ever since. I even learned from him why our humidity lags behind the temperature after the system was running for a while. Very professional and I would recommend highly. They indeed take personal interest in your HVAC needs and work to meet them WITH you.
We've had the service agreement for several years and our tech is always courteous and seems to do a thorough check. We are happy with the service. We recently had a new system installed. The old Carrier system was still working well after 23 year, but there was a crack in the gas furnace heat exchanger. We were fortunately able to replace it Spring 2020 when there were manufacturer rebates available for an energy efficient heat pump. The service technician were courteous and did a nice job. It is a big investment that I hope will last another 20+ years. Comfort Solutions might not be the cheapest bid, but they seem to do quality work which is important to how well the system will operate.
We had Comfort Solutions here today to install a new humidifier. They were professional, knowledgeable, and went above and beyond to get the job done right. On to of that, the pricing was competitive and up front. Would happily use them again and highly recommend them!
Fantastic service and experience! I choose to have Comfort Solutions replace my HVAC system for my condo. I was very pleased with my interaction with Candice from the initial quote and how the process would work and logistics of my appointment. Two guys came out Tito and Ray and they were both professional and I really felt like they did an incredible job. They kept me informed on what they were doing and made sure I had all of my questions answered. They installed my unit which looked entirely flawless and cleaned up everything after they completed the work. I'd highly recommend using Comfort Solutions! Thanks again!
They have been incredibly responsive, and were able to get a service appointment in a few day's time. They even called the day before to bump our time a little earlier, which was a nice gesture. The techs (Aaron and someone else) were great. They arrived early and were very thorough, giving us an honest assessment and multiple options. Would highly recommend.
Suggested by a work colleague for superior customer service and dependability ... not disappointed! During a busy time for HVAC companies and a recent rip-off quote from a competitor, Rich from Comfort Solutions not only took time to explain the company's transparency policy, but was able to dispatch a service technician to my home within about an hour!!! Jainer the technician was excellent! Jainer was prompt, friendly, and honest about the system and service charges (including an extra cost if the visit took over 30 minutes, which he did his best to prevent). He provided comparison costs for a replacement part and contacted his boss for a system upgrade quote. Rich provided SIX side by side quotes that beat the competing company! I was floored by the speed, efficiency, and efficacy of the whole experience! I wish we had known about Comfort Solutions from the moment our AC went kaput ... they would have saved a lot of headache and hot/humid nights. We plan to accept their estimates for a new system install and will likely take one of their maintenance contracts! ... Ahem, if you're reading this Comfort Solutions, how about a glowing discount for a glowing review? JK, this company rocks and this review is well deserved! I have been disappointed by many companies in the past, but I find CS (at least Rich and Jainer) to be upfront, honest, and trustworthy. I am passing my coworker's recommendation forward: Comfort Solutions is a good bet for customer service, responsiveness, transparency, attention-to-detail, and whatever your HVAC needs.
I have no words. We recently used a Angie's List coupon for duct cleaning with a different company. They used a shop vac and didn't even get to all of the vents. It actually increased the dust that was blowing into our rooms. Today we had Comfort Solutions do it right. They were professional, clean, on time, polite, indulged my curiosity about their equipment and process, and impressed the hell out of me! They brought in a 6 foot tall giant vacuum and a compressor. They removed all vents and taped over the holes. They went through every duct line from the furnace and blew all the caked up dirt off of every surface and sucked it right out. Then then repeated the process at every vent in reverse all the back to the furnace. Finally, they did it from both directions on the air return. They sprayed the entire system end to end with an anti-microbial treatment, reinstalled all the vents, and moved all my furniture back into place. I could not ask for a more thorough and complete job. I am impressed and can't recommend these guys enough!
These folks are the best! The techs are all very knowledgeable (especially about the speciality HVAC units in my condo building), and both the techs and office/owner were great about answering all my questions. In talking through a new problem that arose following service of my HVAC unit, they suggested duct cleaning, and sent a great team to do the cleaning... that team found stuff in my ducts from a previous owner's renovations that would have been a real health hazard if we'd let it sit there. They listen and work with you to figure out what you need. They consistently get me on their schedule quickly and stay in touch about the tech's arrival, and they check in afterwards to make sure everything went well. Like many of these reviews, I've had a great experience with Comfort Solutions and highly recommend them!
I had another HVAC company come out to my grandmothers house to find out what the issue was, but they would not service the unit in her attic since their was a tight gap to fit through. They were the same company that installed the unit 6 years earlier and now they wouldn’t service it. I called Comfort Solutions and they had me send pictures of the space before sending a technician out and waste my money. They called me back within hours and told me they could do it and have someone out by the end of the week. They arrived on time and found the issue within 5 minutes of getting to the unit. They fixed the motor under warranty and had the AC unit fixed as soon as the part arrived. The technician Brent was very knowledgeable and professional. He walked me through the issue and also showed me some maintenance issues I can fix myself. He was here for 30 minutes and I felt more confident in them than any HVAC technician I’ve worked with. Would highly recommend.
I recently had to replace my HVAC, and Comfort Solutions was great! I've used them before and they really know their stuff. They explained the problem to me and also to my insurance company; they are very familiar with condo HVAC units and helped me pick the right replacement unit for my space and my needs. They got the unit quickly (and kept me up-to-date on its arrival) and sent three techs for the day-long installation. The guys were great: efficient, knowledgeable, and polite. They explained everything to me as they worked, and were patient with all my questions. They were super careful working in my condo and on the roof, and ran lots of tests afterwards to make sure everything was working properly. Everyone at Comfort worked to make the whole experience as stress-free as possible for me, and I appreciate it. I highly recommend Comfort Solutions.