Frequently Asked Questions: HVAC and Plumbing Services for Alexandria, VA, and Surrounding Areas

A: Absolutely! Our team is composed of highly skilled professionals, each certified and continuously trained in cutting-edge HVAC and plumbing technologies. We ensure they stay updated with the latest industry practices, offering you top-notch service.

A: Yes, we are committed to your comfort at all times. Our emergency services are available 24/7. Whether it’s an unexpected breakdown or an urgent repair need, our responsive team is just a call away, ensuring prompt resolution of your HVAC emergencies.

A: Regular maintenance is key. We recommend a bi-annual servicing of your HVAC system to maintain peak efficiency, prolong its lifespan, and avert costly breakdowns. Our Comfort Membership plans cater to your specific needs, simplifying scheduling and providing peace of mind. Leave the planning to us, and focus on what matters most to you.

A: Certainly! We specialize in improving indoor air quality. Our solutions include state-of-the-art air purifiers, like the NASA-grade Air Scrubber, as well as humidifiers and dehumidifiers. These services are integral to maintaining a healthy indoor environment for your family.

A: Yes, we are at the forefront of providing energy-efficient HVAC solutions. Our focus is on reducing your energy bills while contributing to environmental sustainability. Ask us about the latest eco-friendly options!

A: We work with a broad spectrum of HVAC equipment brands, capable of servicing nearly any model. Our expertise covers both contemporary and older HVAC systems. While we recommend Carrier and Mitsubishi for their superior systems, we also offer a range of other options tailored to your specific needs and preferences.

A: We stand behind our work with comprehensive warranties on both our services and the products we install. The details of these warranties vary, so we encourage you to contact us for more information. Notably, we offer a Lifetime 100% Satisfaction Guarantee on our workmanship, reflecting our commitment to quality and your peace of mind.

A: The quality of installation. Replacing a heating and cooling system is a big investment. Although there are a lot of good manufacturers of heating and cooling equipment, the equipment is only as good as the installation. For example, air conditioners and heat pumps should be charged per the manufacturer specifications. This procedure is known as the Superheat or Sub-cooling method. The contractor you choose should know these procedures, if they don’t, your installation will not be done correctly.

A: The Department of Energy recommends considering replacing heat pump and air conditioning systems that are more than 10 years old or that are not keeping you comfortable.

A: The Department of Energy recommends considering replacing furnaces that are15 years or older or that are not keeping you comfortable.

A: According to the Department of Energy, installing ENERGY STAR certified systems can save you money on your monthly utility bills. Installed correctly, a high efficiency heat pump or air conditioner can save you up to 20 percent on heating and cooling costs. An ENERGY STAR certified furnace can save you up to 15 percent in operating costs, if installed correctly.

A: Pairing a heat pump outside with a gas furnace inside is called a Hybrid dual fuel system. This allows automatic switching between the appliances, to provide the most energy-efficient operation. As the temperature drops outside, the system automatically switches from heat pump operation to furnace operation when it becomes the more economical way to keep your family comfortable.

A: Ultraviolet lights reduce the amount of pollutants, such as mold, bacteria, fungi and viruses that can breed inside the heating and cooling system. The UV Lights are mounted inside the duct work near the indoor coil. They emit intense UV-C light to sterilize the coil surface and surrounding area which maximizes the system’s efficiency. As a result of installing UV Lights, your home will have cleaner and fresher air.

A: There are many reasons to install a humidifier. One is to keep you from getting sick. Have you ever noticed that we tend to get sicker in the winter than in the summer? This is not because it is cold outside (actually there are fewer viruses in the winter than in the summer). This is a result of your body’s membranes drying and cracking which allows a direct channel for viruses to enter the bloodstream. Other reasons are to reduce dry itchy skin, static electricity and to protect wood, furnishings and musical instruments in your home. Also, by adding a humidifier, it allows you to remain comfortable at lower temperatures, which lowers your utility costs.

A: This is a very good question. The type of filtration system you have determines how often you should clean or change your filter. If you use entry level throw-away filters, then you would want to change the filter monthly. If you have an upgraded filter, you could go as long as 6 months before a replacement is needed. If you have an electronic air cleaner or electrostatic filter, you should consider cleaning the cells on a monthly basis. If you have a Carrier Infinity Air Purifier (this is a maintenance free air purifier that not only captures, it kills airborne pathogens such as bacteria, viruses and mold) you may be able to go as long as a year before the filter needs to be replaced.

A: All air conditioning equipment has product data documentation provided by the manufacturer indicating the approved refrigerant pipe sizes for the air conditioner you purchased. If the piping you currently have is a different size than the manufacturer’s standard, the piping will need to be changed. If the piping is the proper size, it can be reused.

A: All air conditioners have a Seasonal Energy Efficiency Rating (SEER). The higher the SEER, the more efficient and lower the operating cost.

A: All air conditioners have a Seasonal Energy Efficiency Rating (SEER). The higher the SEER, the more efficient and lower the operating cost.

A: Recently, the SEER rating was increased by the Department of Energy from 14 to 15 for residential air conditioners.  If a company offers you an air conditioner that is lower than 15 SEER….BEWARE.

A: HSPF is the Heating Seasonal Performance Factor. This is similar to the SEER rating, except it measures the efficiency of the heating portion of the heat pump. The higher the HSPF, the more efficient the unit.

A: You can, but it is not suggested. The thermostat is the brain of the system and controls the operation. A new digital thermostat is included with all of our complete installations.

A: Typical installs for a complete heating and cooling system takes approximately 8-10 hours. Typical installs for a furnace only or air conditioner only takes approximately 4-5 hours.

A: Annual plumbing inspections and maintenance are good practices to prevent major issues. However, some systems may require more frequent attention and Comfort Solutions can tailor a plan to meet your specific needs.

A: A dripping faucet is often caused by a worn-out or damaged washer or O-ring inside the faucet. Replacing these components can typically resolve the issue.

A: The lifespan varies, but generally, toilets and faucets can last around 15-20 years, while water heaters may last 10-15 years. Pipes can last much longer, depending on the material.

A: Low water pressure can result from mineral buildup, leaks, or problems with the water supply. Comfort Solutions can diagnose and address the specific cause.

A: You can use Comfort Solutions for toilets and sinks or a drain snake for tougher clogs. Chemical drain cleaners are an option, but they should be used cautiously as they can damage pipes.

A: Chemical drain cleaners can be effective but should be used sparingly and cautiously, as they can damage pipes and harm the environment. Mechanical methods like plunging or snaking are safer alternatives.

A: Turn off the water supply to the affected area, and then either repair the pipe with a patch or call Comfort Solutions for professional assistance.

A: Common causes include a malfunctioning thermostat, a broken heating element, or sediment buildup. You may need to adjust settings, replace parts, or flush the tank to resolve the issue.

A: Insulate exposed pipes, keep faucets dripping in freezing weather, and ensure adequate heating in areas with plumbing.

A: Replacing a toilet or faucet involves turning off the water supply, disconnecting the old fixture, and installing the new one. It’s often best to hire a plumber like Comfort Solutions for these tasks if you’re not experienced.

A: Evacuate immediately, don’t use any electrical appliances or switches, and call your gas company or emergency services.

A: Fix any leaks promptly, install water-efficient fixtures, and practice water-saving habits like shorter showers and running full loads of laundry or dishes.

A: Signs include slow drains in multiple fixtures, gurgling sounds in drains, sewage odors, and sewage backup in lower-level fixtures.

A: Yes, eco-friendly plumbing options include low-flow fixtures, tankless water heaters, and rainwater harvesting systems to reduce water consumption and energy usage. 

A: Tankless Water Heaters typically have a longer lifespan compared to traditional tank-style water heaters. They can last anywhere from 15 to 20 years or more with proper maintenance.  Annual maintenance is very important.

Gas and Electric Tank-style Water Heaters: Traditional tank-style water heaters have a lifespan of around 8 to 12 years. Gas water heaters may have a slightly shorter lifespan compared to electric ones.

Heat Pump Water Heaters: Heat pump water heaters can last 10 to 15 years or more, but their lifespan can be affected by factors like the quality of installation and usage patterns.

A: You can handle some minor plumbing repairs yourself if you have the necessary skills and tools. However, for more complex issues or if you’re unsure, it’s best to consult a professional plumber like Comfort Solutions to avoid potential problems.

A: Two-piece toilets: These consist of a separate tank and bowl, making them easier to install and maintain.

One-piece toilets: These have a tank and bowl integrated into one unit, which is often easier to clean and has a sleeker appearance.

Wall-hung toilets: These toilets are mounted to the wall and have a concealed tank, saving space and providing a modern look.

Corner toilets: Designed to fit in corners, these can be space-saving options for smaller bathrooms.

A: Bidet Seat: Bidet seats, also known as washlet seats, come equipped with water jets for cleaning after using the toilet. They often include features like adjustable water temperature, pressure, and air drying. Bidet seats can be a more hygienic and eco-friendly option compared to traditional toilet paper.

Heated Seat: Heated toilet seats have built-in heating elements to provide a warm seating surface during colder weather. This can be a luxury feature in some high-end toilets.

Child-Friendly Seat: Child-friendly toilet seats are smaller in size and designed to accommodate young children. They often include integrated potty training features, such as a removable training seat.

A: The lifespan of a garbage disposal can vary depending on several factors, including the quality of the unit, frequency of use, maintenance, and the type of food waste it processes. On average, a well-maintained garbage disposal can last between 10 to 15 years. However, some high-end models and those with more durable components may last even longer, while cheaper or less well-maintained disposals may have a shorter lifespan.

A: They do and this is referred to as horsepower.  The decision to purchase a higher horsepower garbage disposal depends on your specific needs and preferences. Here are some factors to consider when deciding on the horsepower for your garbage disposal:

Usage: How often and how much you plan to use the garbage disposal is a crucial factor. If you have a large household and generate a lot of food waste, a higher horsepower unit may be more efficient and durable for frequent use.

Type of food waste: Consider the types of food waste you’ll be disposing of. If you frequently deal with tough or fibrous materials, like bones or vegetable peels, a higher horsepower disposal may handle them better.

Plumbing and electrical capacity: Ensure that your kitchen’s plumbing and electrical systems can support a higher horsepower disposal. Upgrading these systems may be necessary, which could add to the overall cost.

Noise level: Typically, higher horsepower disposals are quieter because they can process food waste more efficiently. If noise is a concern for you, a higher horsepower unit might be worth the investment.

Budget: Higher horsepower garbage disposals tend to be more expensive than lower horsepower models. Consider your budget and whether the added cost is justified by your needs.

Environmental impact: Keep in mind that higher horsepower disposals may consume more energy and water, potentially increasing your utility bills. If you’re environmentally conscious, you may want to factor this into your decision.

A: Yes, remodeling your bathroom can be a worthwhile investment for several reasons, one is increased property value. A well-designed and updated bathroom can significantly boost the resale value of your home. Potential buyers often place a premium on modern, functional bathrooms, so remodeling can help you get a better return on your investment when selling your house.