AIR CONDITIONING SYSTEM AND HEATING INSTALLATION

I recently had to replace my HVAC, and Comfort Solutions was great! I've used them before and they really know their stuff. They explained the problem to me and also to my insurance company; they are very familiar with condo HVAC units and helped me pick the right replacement unit for my space and my needs. They got the unit quickly (and kept me up-to-date on its arrival) and sent three techs for the day-long installation. The guys were great: efficient, knowledgeable, and polite. They explained everything to me as they worked, and were patient with all my questions. They were super careful working in my condo and on the roof, and ran lots of tests afterwards to make sure everything was working properly. Everyone at Comfort worked to make the whole experience as stress-free as possible for me, and I appreciate it. I highly recommend Comfort Solutions.

These folks are the best! The techs are all very knowledgeable (especially about the speciality HVAC units in my condo building), and both the techs and office/owner were great about answering all my questions. In talking through a new problem that arose following service of my HVAC unit, they suggested duct cleaning, and sent a great team to do the cleaning... that team found stuff in my ducts from a previous owner's renovations that would have been a real health hazard if we'd let it sit there. They listen and work with you to figure out what you need. They consistently get me on their schedule quickly and stay in touch about the tech's arrival, and they check in afterwards to make sure everything went well. Like many of these reviews, I've had a great experience with Comfort Solutions and highly recommend them!

I had another HVAC company come out to my grandmothers house to find out what the issue was, but they would not service the unit in her attic since their was a tight gap to fit through. They were the same company that installed the unit 6 years earlier and now they wouldn’t service it. I called Comfort Solutions and they had me send pictures of the space before sending a technician out and waste my money. They called me back within hours and told me they could do it and have someone out by the end of the week. They arrived on time and found the issue within 5 minutes of getting to the unit. They fixed the motor under warranty and had the AC unit fixed as soon as the part arrived. The technician Brent was very knowledgeable and professional. He walked me through the issue and also showed me some maintenance issues I can fix myself. He was here for 30 minutes and I felt more confident in them than any HVAC technician I’ve worked with. Would highly recommend.

Suggested by a work colleague for superior customer service and dependability ... not disappointed! During a busy time for HVAC companies and a recent rip-off quote from a competitor, Rich from Comfort Solutions not only took time to explain the company's transparency policy, but was able to dispatch a service technician to my home within about an hour!!! Jainer the technician was excellent! Jainer was prompt, friendly, and honest about the system and service charges (including an extra cost if the visit took over 30 minutes, which he did his best to prevent). He provided comparison costs for a replacement part and contacted his boss for a system upgrade quote. Rich provided SIX side by side quotes that beat the competing company! I was floored by the speed, efficiency, and efficacy of the whole experience! I wish we had known about Comfort Solutions from the moment our AC went kaput ... they would have saved a lot of headache and hot/humid nights. We plan to accept their estimates for a new system install and will likely take one of their maintenance contracts! ... Ahem, if you're reading this Comfort Solutions, how about a glowing discount for a glowing review? JK, this company rocks and this review is well deserved! I have been disappointed by many companies in the past, but I find CS (at least Rich and Jainer) to be upfront, honest, and trustworthy. I am passing my coworker's recommendation forward: Comfort Solutions is a good bet for customer service, responsiveness, transparency, attention-to-detail, and whatever your HVAC needs.

They have been incredibly responsive, and were able to get a service appointment in a few day's time. They even called the day before to bump our time a little earlier, which was a nice gesture. The techs (Aaron and someone else) were great. They arrived early and were very thorough, giving us an honest assessment and multiple options. Would highly recommend.

Jainer was very professional and took the time to explain the steps he was taking to service our A/C unit and look at an issue we were having with our gas fireplace. He took great care with his work and our fireplace issue was resolved!