Privacy Policy
At Comfort Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, email, phone number, and any other information you provide when scheduling services, making inquiries, or opting in for communications.
- Service Data: Information about the HVAC services we provide to you, including service history, preferences, and any communications regarding your service needs.
- Cookies and Usage Data: We may use cookies or similar tracking technologies to enhance your experience on our website. This information helps us understand how you interact with our site and improve its functionality.
2. How We Use Your Information
The information we collect is used to:
- Provide and manage our HVAC services
- Respond to your inquiries and service requests
- Improve our website and customer experience
- Communicate updates, promotions, or service reminders (if opted in)
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering HVAC services (e.g., payment processors, scheduling software). These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose information if required by law, legal process, or government request.
4. Text Messaging Opt-In
If you choose to opt in to receive text messages from us, this information will not be shared with any third parties. Your phone number and any related data for text messaging will be used solely for communication between you and [Your Company Name], including appointment confirmations, service reminders, and other service-related information. Text messaging opt-in is excluded from information sharing with third parties.
5. Your Choices
You have the right to:
- Opt out of receiving marketing communications by following the unsubscribe instructions in any communication or by contacting us directly.
- Access, update, or delete your personal information by contacting us at [Your Contact Information].
- Manage your cookie preferences through your browser settings.
6. Data Security
We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to protect it from unauthorized access, disclosure, or misuse.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.